Refund Policy

Carvanta.co.uk (Mera Trading Ltd) aims to make refunds simple and fast. This policy works alongside our Returns Policy and does not affect your statutory rights.

When You Are Entitled to a Refund

Cancellation / unwanted items: full refund of the item price when returned within 30 days of delivery in unused, resalable condition. Original standard delivery charges are refunded when the whole order is cancelled within 30 days of delivery.
Faulty, damaged or incorrect items: full refund including delivery and reasonable return postage, or a replacement — your choice.
Non-delivery: if an order is lost in transit we will refund or resend once the carrier investigation confirms loss.

How Refunds Are Paid

Refunds are issued to the original payment method within 14 days of us receiving the returned item (or of you providing evidence of return postage), and usually much sooner. We will email you confirmation once the refund is processed. Banks can take 3–5 working days to show the funds.

Deductions

We may reduce a refund to reflect any diminished value caused by handling beyond what is necessary to inspect the item — for example, parts that have been fitted, marked or returned with damaged packaging.

Contact

To request a refund, email admin@carvanta.co.uk with your order number.

Mera Trading Ltd, trading as Carvanta.co.uk
Unit 3 Leofric Court, Progress Way
Binley Industrial Estate
Coventry CV3 2NT
Phone: 07498 476786
Email: admin@carvanta.co.uk